RETURNS POLICY

Warranty

Parts are warranted free of defects for a period of 1 year from receipt of order. Rebuilt, takeoff and OEM parts are warranted for only a 90 day period. In situations where Nivel sells another manufacturers product and the manufacturer extends a longer warrant period, Nivel will honor the longer of the two warranties. Nivel is not responsible for service calls, alleged harm, or damaged material resulting from the installation of our products. Nivel will repair, replace or issue a full credit at our discretion on products that prove to be defective in workmanship or material. Freight on warranty items will be credited upon return unless replacement part was sent at free freight. If product is tested and deemed to not be defective part may be returned to customer with no credit given. Damage caused by improper installation or abuse is not covered.

Returned Goods

Customers must receive an authorization number (RMA) from Nivel prior to returning any parts. Customers are responsible for return freight and must include the authorized RMA number on the box. If available, please include a copy of the invoice or picking list for the original shipment. RMA numbers are valid for 60 days from issue date. There is a 25% restocking fee for non-warranty or Nivel error returns that are returned over 90 days from purchase date. Only items that are currently stocked are eligible for return. Items returned without a RMA Number are subject to refusal or a 25% restocking fee. Freight Collect or COD returns will be refused. All items must be returned complete and unused.

To request an RMA number, please call us at (800) 959-0852 or email us at customer_service@nivelparts.com.

Claims

Shortages and damaged products must be reported to Nivel within 5 business days of receipt. Please inspect all merchandise upon arrival to ensure good condition. All in-transit damaged merchandise must be claimed with Nivel. For truck freight, either refuse shipments with obvious exterior damage or write damaged on the Bill of Lading and contact Nivel Parts within 5 business days. (Freight companies have strict rules regarding claims; all claims must be filed within the 5-day window.)