First and foremost, we would like to thank you for being a Nivel Dealer. We value the opportunity to partner with you and your business.
We wanted to provide you with an update on our company’s actions related to the COVID-19 pandemic. Our priority is the safety and wellness of our employees. We are also committed to ensuring our customers can order from our website and call center with minimal disruptions. Here is the latest information as of today:
Nivel has implemented a voluntary remote work policy as well as social distancing arrangements onsite for all employees. Our Sales and Service teams are still onsite to offer the support you have come to expect from Nivel. Our website (nivelparts.com) is fully operational and available to take orders 24/7.
As we all strive to return to business as usual, the Nivel facilities are encountering unexpected shipping delays due to the COVID-19 Pandemic.
While we are working to mitigate these delays, our work force has been impacted as we conform to new guidelines around COVID-19 including social distancing. In addition, we are experiencing reduced capacity and availability with some carriers across the country which has contributed to the reduction in service levels. As a result, we are experiencing shipping delays.
We ask that you continue to be patient with us as we work to remedy the backlogs and bring our facilities back to a normal operating state. As always, we appreciate your business and continued support during these times. Please know that our Distribution and Customer Service Teams are sensitive to the impacts these delays may have on your day to day operations and are working to alleviate them.
We will continue to provide updates via email and our social media platforms as the situation evolves. We hope that you and your families stay safe during this challenging and uncertain time.
Sincerely, The Nivel Team
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